Shipping Policy
Shipping Fee & Time:
| Standard Shipping | $5.99 USD |
| Free Shipping | Order over $99 USD |
Please note that we require 3 to 5 business days on average to fulfill your order before dispatching it. Rest-assured we are doing everything in our power to get your order to you as soon as possible! Once your order is dispatched, depending on your country or region, estimated delivery time is between 12 to 15 business days. Please consider any holidays, natural disasters or pandemics may impact delivery times.
If an order consists of several products, we will try to ship them together and make sure all your items reach you at the same time. However, as different products have different sizes and conditions, they may be shipped via different couriers. You will receive a respective email notification for different tracking.
Total delivery time
Estimated delivery time based on customer location
All destinations: 15 - 20 business days
Available regions
All regions in Europe, parts of Oceania (only including New Zealand and Australia), all regions in South America, all regions in North America, and parts of Asia (including Israel, Indonesia, Taiwan, Iraq, Turkey, Palestine, Sri Lanka, Thailand, Bangladesh, Myanmar, Laos, Philippines, Viet Nam, Afghanistan, United Arab Emirates, Pakistan, Singapore, Japan, Saudi Arabia, Macao SAR, Kuwait, Korea, Hong Kong SAR, Malaysia, Maldives, Lebanon, Kazakhstan).
Unavailable regions are Africa.
For pre-ordered or back-ordered items:
If your order contains a pre-ordered or back-ordered item, we will ship any items we have available immediately and ship the items that are pre-ordered or back-ordered immediately when we have them available. So if you ordered more than one item on a single order and receive only a part of your item don’t worry, you will receive your other items shortly after.
Tracking your order:
You will receive a confirmation email and/or text message, if you provided a mobile phone number, containing a tracking ID and a link to follow the journey of your package. To track your package you can visit our Tracking Page.
Please allow 1 to 3 working days for the tracking information to show.
Wrong address disclaimer:
It is the responsibility of the buyer to make sure that the shipping address entered is correct. We do our best to speed up processing and shipping time, so there is always a small window to correct an incorrect shipping address. Please contact us immediately at samheoutdoor@gmail.com if you believe you have provided an incorrect shipping address.
Lost/Stolen Packages:
Samheoutdoor is not responsible for lost or stolen packages. If your tracking information states that your package was delivered to your address and you have not received it please report it to your respective shipping carrier at the information provided to you on our Tracking Page. If you have any further questions on how to do this please reach out to our customer support team at samheoutdoor@gmail.com.